LUX Home Improvement
Hail impact marks circled in chalk on asphalt shingles

Storm & Insurance Claims

Hail, wind, and the claim that follows

We document damage the way an adjuster needs it documented — then meet them on the roof.

A hailstorm rolls through, and within days there are trucks on your street and cards in your door. It's genuinely hard to tell who's legitimate, and the pressure to sign something fast is the whole point of the approach. So here's how this actually works, plainly.

Hail damage usually isn't visible from your driveway

Impact bruising on architectural shingles knocks granules loose and weakens the fiberglass mat underneath without necessarily cracking anything you'd notice from the ground. Left alone, that weakened area is where the roof starts leaking two or three years later — often well after the window for filing a claim on that storm has closed.

That's why the inspection is a real inspection. We chalk test squares, count impacts per square, photograph soft metals — vents, valleys, flashing, gutters, and window wraps, which bruise visibly and corroborate what the shingles show — and shoot every elevation.

How a claim goes

  1. 01

    Emergency protection first, if it's needed

    Active leak or missing shingles? We tarp it. Most policies require you to take reasonable steps to prevent further damage, so acting quickly protects both your house and your claim.

  2. 02

    Free documented inspection

    We inspect and photograph everything, then give you a copy. You'll know what's up there before you decide whether to file at all — sometimes the damage is genuinely below your deductible and filing isn't in your interest.

  3. 03

    You file with your carrier

    You call your insurance company and open the claim. It's your policy and your claim; we're not going to file it for you or represent you to your insurer.

  4. 04

    We meet your adjuster on the roof

    We're there when they inspect, with our documentation in hand, so the scope reflects what's actually on the roof — including code items and details that get overlooked from the ground. We won't speak on your behalf, but we will make sure nothing gets quietly missed.

  5. 05

    Scope review, and a supplement if it's short

    If the approved scope leaves out work the roof genuinely needs, we re-document it and submit a supplement with photographs your carrier has to respond to. A first denial or a thin scope isn't necessarily the end of it.

  6. 06

    We build the roof

    Same standard, same warranty, whether it's a claim job or a cash job.

Where we're careful, and why you should be too

You will hear contractors in this market imply you'll pay little or nothing out of pocket, or offer to help you around your deductible. Under Texas law your deductible is yours to pay, and a contractor who offers to absorb, waive, or rebate it is asking you to participate in insurance fraud. It also tells you exactly what their paperwork looks like elsewhere.

We'll document your damage thoroughly and fight for a scope that reflects reality. We won't promise you an outcome your carrier hasn't approved, and we won't touch your deductible. What your policy covers depends on your policy — confirm the specifics with your carrier or agent.

Before you sign anything after a storm

  • Ask for a local address that existed before the storm — and look it up.
  • Ask for a certificate of liability insurance, naming them, in date.
  • Get the workmanship warranty in writing, and ask who honors it in three years.
  • Don't sign anything that assigns your claim benefits to the contractor.
  • Never let anyone tell you your deductible is negotiable.

Straight answers

Questions homeowners actually ask

Should I file a claim at all?
Sometimes no. If the damage is repairable and lands near or under your deductible, filing may not serve you. We'll show you what's up there and let you make that call with real information.
Will filing raise my rates?
That's between you and your carrier, and it depends on your policy, history, and whether the event was widespread. Ask your agent directly — anyone else answering that question confidently is guessing.
My claim was denied. Is that final?
Not necessarily. Denials and thin scopes often come from an inspection that missed things. We re-document the roof and submit a supplement with photographs your carrier has to answer. It doesn't always change the outcome, but it frequently does.
How long do I have to file after a storm?
Policies impose time limits and they vary, so don't sit on it. If you know a storm hit your area, get the roof looked at while the timeline is still open.
Do you charge for the storm inspection?
No. Free, documented, no obligation — and you keep the photos regardless of what you decide to do.

Storm came through? Get it documented.

Free inspection with full photo documentation you keep, whether you file or not.

Call (210) 833-3153 Free Inspection